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GENERAL TERMS AND CONDITIONS OF THE VEHICLE RENTAL AGREEMENT

These General Terms and Conditions of the Vehicle Rental Agreement shall hereinafter be referred to as the “Agreement.”

This Agreement constitutes an integral whole together with the Vehicle Delivery and Return Form, reservation form, additional driver form and, where applicable, any other supplementary documents signed between the parties, and forms an inseparable and complementary part of such documents.

For the purposes of this Agreement;

Lessor:
TURUNÇ YAPI İNŞAAT MİMARLIK MÜHENDİSLİK TURİZM OTOMOTİV SAN. ve TİC. LTD. ŞTİ.

Renter:
The natural or legal person whose identity and contact information is stated in the Vehicle Delivery Form and/or rental agreement.

The vehicle whose make, model, registration plate, mileage, fuel level, delivery date and other details are specified in the Vehicle Delivery Form shall hereinafter be referred to as the “Vehicle.”

The Renter accepts, declares and undertakes to use the Vehicle in accordance with the provisions of this Agreement, to pay the rental fee and any additional charges arising from the Agreement on time, and to return the Vehicle to the Lessor at the agreed date, time, place and under the agreed conditions.

The Renter is obliged to inspect and sign the Vehicle Delivery and Return Forms prepared at the time of delivery and return.

If the Renter refuses to sign the delivery or return form, the Lessor may record the current condition of the Vehicle by means of photographs, video recordings, mileage records, fuel gauge records, inspection reports, service records or similar evidence.

The Renter’s rights to object to the amount of any damage or expense and to seek legal remedies are reserved.

ARTICLE 1 – DELIVERY OF THE VEHICLE AND GENERAL CONDITIONS OF USE

1.1. Delivery of the Vehicle

Upon taking delivery of the Vehicle, the Renter acknowledges having received it:

in working condition for normal use,
together with the registration certificate and legally required documents,
with the available keys,
with its tyres,
with the accessories and equipment recorded for the Vehicle,
with the mileage and fuel level stated in the Vehicle Delivery Form.

Any scratches, dents, damage or deficiencies existing at the time of delivery may be documented through the Vehicle Delivery Form, photographs or video recordings.

The Renter is obliged to notify the Lessor, before starting to use the Vehicle, of any damage or deficiency noticed at the time of delivery but not previously recorded.

1.2. Place and Time of Return

The Renter must return the Vehicle on the date and at the time specified in the Agreement and, unless otherwise agreed in writing, to the same location where the Vehicle was collected.

Returning the Vehicle to a different location is only permitted with the prior written or electronic approval of the Lessor.

An additional one-way, transfer or vehicle recovery fee may be charged for returns made in another city, airport, hotel or delivery location.

1.3. Prohibited Uses of the Vehicle

The Renter may not use the Vehicle:

For activities contrary to law, public order or applicable regulations,
For any activity constituting a criminal offence,
For towing or pushing another vehicle, trailer or object without the written permission of the Lessor,
In races, rallies, speed trials, drifting, track use or similar motorsport activities,
On terrain, roads or under conditions unsuitable for the technical specifications of the Vehicle,
To carry passengers or cargo exceeding the capacity stated in the Vehicle registration,
For commercial passenger or cargo transport in return for payment,
For driver training purposes,
Under the influence of alcohol, narcotics or substances that impair driving ability,
In violation of traffic laws and regulations.

ARTICLE 2 – DRIVER REQUIREMENTS

The Renter and all other drivers who will operate the Vehicle must:

be at least 24 years of age,
hold a valid driving licence,
have held a valid driving licence for at least 4 years.

The Lessor may apply different age and driving licence duration requirements depending on the Vehicle category or insurance conditions. In such cases, the specific terms stated in the Vehicle Delivery Form or reservation document shall apply.

The Vehicle may only be driven by the Renter and additional drivers whose names are registered in the Agreement.

If the Renter allows a third party not registered in the Agreement to drive the Vehicle, the Renter shall be responsible for:

damage,
loss of insurance coverage,
administrative penalties,
third-party damages,
towing costs,
service costs,
loss of business,

and all other resulting losses and expenses.

If the insurance or comprehensive insurance company refuses to make payment due to such unauthorised use, the relevant losses may be claimed from the Renter.

ARTICLE 3 – PROTECTION AND SECURITY OF THE VEHICLE

The Renter is obliged to use and protect the Vehicle with the same care as their own property.

When the Vehicle is not in use:

the doors must be locked,
the windows must be closed,
the ignition key must not be left inside or on the Vehicle,
all necessary security precautions must be taken.

If the Vehicle is stolen due to the Renter’s fault or negligence, if the key is left in the Vehicle, or if necessary security measures are not taken, losses not covered by insurance may be claimed from the Renter.

In the event of theft of the Vehicle, the Renter must immediately notify the police/gendarmerie and the Lessor.

ARTICLE 4 – KEYS, REGISTRATION CERTIFICATE AND DOCUMENTS

If the Vehicle key, registration certificate, registration plate, official documents or equipment delivered with the Vehicle are:

lost,
stolen,
damaged,

the Renter may be charged for replacement, towing, servicing, programming, lock system replacement and reasonable losses and expenses arising from the period during which the Vehicle cannot be used.

ARTICLE 5 – VEHICLE IMPOUNDMENT, SEIZURE AND LEGAL PROCEEDINGS

If, due to the conduct of the Renter or a registered driver, the Vehicle is:

prohibited from traffic,
impounded,
towed to a parking facility,
seized by public authorities,

all towing, parking, administrative processing, transportation, vehicle recovery and similar expenses shall be borne by the Renter.

Loss of use resulting from the Renter’s fault may also be claimed.

ARTICLE 6 – MAINTENANCE, BREAKDOWNS AND USER-CAUSED DAMAGE

Ordinary periodic maintenance expenses of the Vehicle shall be borne by the Lessor.

However, damage resulting from the following shall be the responsibility of the Renter:

incorrect or careless use,
filling the Vehicle with the wrong fuel,
putting a different liquid into the fuel system,
continuing to drive after the engine overheats,
ignoring oil, coolant or malfunction warning indicators,
continuing to drive after tyre damage,
striking the underside of the Vehicle,
use on unsuitable roads or terrain,
accidents,
negligence,
loss of keys,
mechanical damage caused by the user.

If any malfunction warning appears in the Vehicle, the Renter must contact the Lessor before continuing to use the Vehicle.

The Renter may not have the Vehicle repaired, replace parts or allow third parties to intervene in the Vehicle without the approval of the Lessor.

In compulsory circumstances, documentation relating to any work carried out must be submitted to the Lessor.

ARTICLE 7 – TYRE, GLASS, MIRROR AND UNDERCARRIAGE DAMAGE

Unless separately covered under the applicable insurance policy, damage to:

tyres,
wheels/rims,
windscreen,
side windows,
rear window,
mirrors,
the underside of the Vehicle,
oil sump,
exhaust,
suspension and similar undercarriage components

may be excluded from insurance or comprehensive insurance coverage.

If such damage results from user error or the fault of the Renter, the relevant costs shall be borne by the Renter.

ARTICLE 8 – FUEL

Fuel expenses shall be borne by the Renter.

The Vehicle should be returned with a fuel level as close as reasonably possible to the level at which it was delivered.

If the Vehicle is returned with insufficient fuel:

the cost of the missing fuel,
a refuelling service fee

may be charged to the Renter.

Unless otherwise agreed in writing, no refund shall be made for excess fuel remaining in the Vehicle’s fuel tank.

In the event that the Vehicle is filled with incorrect fuel, all repair, towing and loss-of-use expenses shall be borne by the Renter.

ARTICLE 9 – PERSONAL BELONGINGS

The Lessor shall not be responsible for personal belongings left, forgotten, lost or stolen inside the Vehicle.

Any belongings found shall, where reasonably possible, be returned to the Renter.

ARTICLE 10 – RENTAL PERIOD AND LATE RETURN

One rental day consists of 24 hours.

If the Vehicle is returned after the return time stated in the Agreement:

for delays of up to 1 hour, 1/3 of the daily rental fee may be charged,
for delays of more than 1 hour and up to 2 hours, 2/3 of the daily rental fee may be charged,
for delays exceeding 2 hours or reaching 3 hours, one full daily rental fee may be charged.

Each additional 24-hour period of delay may be charged as a new rental day.

If the delay causes direct and documentable additional losses, such as disruption to a subsequent reservation, transfer costs or the need to provide another vehicle, such losses may also be assessed separately.

ARTICLE 11 – EXTENSION OF THE RENTAL PERIOD

If the Renter wishes to extend the rental period, the Renter should inform the Lessor, where possible, at least 48 hours in advance.

Any extension is subject to the approval of the Lessor.

A request by the Renter for an extension does not in itself mean that the extension has been accepted.

Approval of an extension may be provided by written message, electronic communication or a new agreement.

The Lessor may reject an extension request if the Vehicle has another reservation or for operational reasons.

If the Vehicle continues to be used without approval, the provisions relating to late return shall apply.

ARTICLE 12 – TERMINATION OF THE AGREEMENT

If the Renter:

breaches the provisions of the Agreement,
uses the Vehicle for purposes other than those permitted,
fails to fulfil payment obligations,
allows an unregistered driver to use the Vehicle,
uses the Vehicle in an unsafe manner,
provides incorrect or misleading information,

the Lessor may terminate the Agreement for just cause and demand the return of the Vehicle.

ARTICLE 13 – USE ABROAD

The Vehicle may not be taken outside the borders of the Republic of Türkiye without the prior written permission of the Lessor.

Any procedures and documents required for use abroad, including:

insurance,
green card,
power of attorney,
permits,
customs documents,

shall be evaluated separately.

ARTICLE 14 – PROHIBITION ON TRANSFER AND PLEDGE

The Renter may not:

transfer the rental right to a third party,
sublease the Vehicle,
pledge or use the Vehicle as security,
establish any right over the Vehicle.

ARTICLE 15 – MILEAGE LIMITS

The following mileage limits shall apply to the rental:

Daily rental: 200 km
Weekly rental: 1,200 km
14-day rental: 2,000 km
Monthly rental: 3,000 km

If a different mileage limit is specified for the Vehicle or reservation in the Vehicle Delivery Form, that limit shall apply.

Where the mileage limit is exceeded, the additional mileage fee stated per kilometre in the Vehicle Delivery Form or price list shall be charged.

ARTICLE 16 – PAYMENT TERMS

The rental fee, additional services and all other charges specified in the Agreement must be paid by the Renter on time.

Unless expressly agreed otherwise, the payment currency shall be Turkish Lira.

If a price is quoted in a foreign currency, the equivalent amount in Turkish Lira may be collected using the exchange rate mutually accepted by the parties on the payment date.

ARTICLE 17 – DEPOSIT

At the beginning of the rental, the Lessor may collect a security deposit.

The deposit may serve as security for:

outstanding rental fees,
missing fuel,
excess mileage,
Vehicle damage,
loss of keys or documents,
traffic fines,
HGS/toll road/bridge charges,
parking charges,
any other unpaid amounts arising from the Agreement.

After the Vehicle and relevant records have been checked at the end of the rental, the refund process shall be initiated for any portion of the deposit not required to cover debts or losses.

The Lessor shall not be responsible for delays caused by processing times of banks or card providers.

Traffic fines, HGS charges or similar debts arising during the rental period but identified after the rental has ended may subsequently be claimed from the Renter.

ARTICLE 18 – TRAFFIC FINES, HGS, MOTORWAY AND PARKING CHARGES

All charges arising during the rental period due to the Renter or registered drivers, including:

traffic violations,
speeding fines,
parking fines,
HGS toll charges,
motorway charges,
bridge charges,
tunnel charges,
ferry charges,
parking charges,

and similar usage costs shall be borne by the Renter.

The Renter’s responsibility shall continue even if such fines or charges are notified to the Lessor after the rental period has ended.

The Renter shall be obliged to pay the amount after the Lessor notifies the Renter of the relevant debt and, where possible, provides information or records relating to it.

Any reasonable administrative processing costs incurred by the Lessor in relation to such fines may also be charged.

ARTICLE 19 – COMPULSORY TRAFFIC INSURANCE AND COMPREHENSIVE INSURANCE

The Vehicle is covered by compulsory motor vehicle liability insurance in accordance with applicable legislation.

The scope of comprehensive or other insurance coverage may vary depending on:

the Vehicle category,
policy conditions,
the nature of the damage,
the fault of the driver.

Such insurance does not mean that the Renter is provided with full and unlimited damage protection.

Any applicable comprehensive insurance deductible shall be stated in the Vehicle Delivery Form or rental document.

ARTICLE 20 – COMPREHENSIVE INSURANCE DEDUCTIBLE

In the event of damage assessed under comprehensive insurance, and subject to the conditions of the relevant insurance policy, the Renter may be responsible for damage up to the deductible amount specified in the Agreement.

The fact that the damage exceeds the deductible does not mean that the Renter shall in all circumstances be liable only for the deductible amount.

Insurance or comprehensive insurance coverage may be partially or completely invalidated in cases including:

driving under the influence of alcohol or narcotics,
driving without a valid licence,
use by a driver not registered in the Agreement,
intentional acts,
gross negligence,
leaving the accident scene without authorisation,
failure to obtain required accident documents,
use of the Vehicle contrary to the Agreement,
circumstances excluded under the insurance policy.

In such cases, losses not covered by the insurance company may be claimed from the Renter.

ARTICLE 21 – ACTIONS TO BE TAKEN IN THE EVENT OF AN ACCIDENT

In the event of an accident, the Renter must:

First ensure the safety of persons involved,
Notify 112 emergency services, the police or gendarmerie where necessary,
Inform the Lessor as soon as possible,
Keep the Vehicle in a safe location,
Arrange the necessary accident reports,
Obtain the identity, driving licence, registration and insurance information of the other party,
Take photographs/videos of the accident scene and vehicles where reasonably possible,
Obtain any other documents required for insurance purposes.

Accident documentation must be provided to the Lessor as soon as possible and no later than 48 hours after the incident.

The Renter may not have repairs carried out on the Vehicle without the approval of the Lessor or the insurance company.

ARTICLE 22 – SINGLE-VEHICLE ACCIDENTS AND DAMAGE

In single-vehicle accidents or incidents such as:

collision while parked,
scraping against a wall, kerb or barrier,
striking the underside of the Vehicle,
damage caused by an unknown vehicle,
vandalism,

the Renter must, where reasonably possible, obtain a police/gendarmerie report or any other document required by the insurance company.

If insurance coverage is denied due to failure to obtain the necessary documentation, the resulting loss may be claimed from the Renter.

ARTICLE 23 – DAMAGE ASSESSMENT

If new damage that did not exist at the time of delivery is identified when the Vehicle is returned, documents such as:

photographs/videos,
service reports,
expert assessment reports,
parts and labour invoices,
insurance assessments

may be used as the basis for determining the damage.

The actual and reasonable repair cost of the damage may be claimed from the Renter.

The Renter’s right to object to the amount of the damage and to request an independent expert assessment is reserved.

ARTICLE 24 – LOSS OF USE / LOSS OF BUSINESS

Where damage is caused by the fault of the Renter and is not covered by insurance, documentable loss of use or loss of business resulting from the Vehicle being unavailable for rental for a reasonable period may be claimed from the Renter.

Such period shall be determined by taking into account servicing, expert assessment, parts procurement and a reasonable repair period.

ARTICLE 25 – TOWING AND ROADSIDE ASSISTANCE

If towing is required due to:

mechanical breakdown,
traffic accident,
tyre damage,
incorrect fuel,
user error,

the party responsible for the cost shall be determined according to the cause of the breakdown or incident.

Reasonable towing expenses arising from a technical fault in the Vehicle shall be borne by the Lessor; towing expenses arising from the Renter’s fault or user error shall be borne by the Renter.

ARTICLE 26 – VEHICLE CLEANING

Standard cleaning resulting from normal use is included in the rental fee.

However, if professional cleaning or repairs are required due to:

permanent stains on seats,
excessive dirt,
smoking inside the Vehicle,
burns,
excessive animal hair,
upholstery damage,
unusual odours or contamination,

documented cleaning or repair expenses may be charged to the Renter.

ARTICLE 27 – SMOKING

Smoking, use of electronic cigarettes or similar tobacco products inside the Vehicle is prohibited.

Reasonable cleaning and repair expenses required to remedy burns, odours, upholstery damage or other damage resulting from such use may be charged to the Renter.

ARTICLE 28 – PROCESSING OF PERSONAL DATA

Information relating to the Renter and registered drivers, including:

identity,
driving licence,
contact,
reservation,
Vehicle,
rental,
payment and transaction

information may be processed in accordance with applicable personal data protection legislation for purposes including establishing and performing the rental agreement, fulfilling legal obligations, keeping vehicle rental records, making required notifications to competent public authorities, accounting, dispute resolution and debt collection.

Identity and Vehicle information relating to vehicle rental transactions may be reported to authorised public institutions where required by law.

Details concerning the processing of personal data shall be provided to the Renter within the scope of the Lessor’s KVKK Privacy Notice.

Activities not necessary for the establishment of the Agreement or fulfilment of legal obligations, such as marketing, advertising or commercial electronic communications, shall be carried out separately in accordance with applicable legislation.

ARTICLE 29 – ELECTRONIC COMMUNICATION AND NOTICES

Notices relating to the rental made between the parties through:

SMS,
WhatsApp,
e-mail,
reservation system

may be treated as written communication where sent through the parties’ registered contact details.

The Renter confirms that the contact information provided is accurate and shall notify the Lessor of any changes.

ARTICLE 30 – FORCE MAJEURE

If obligations cannot be fulfilled due to natural disasters, war, terrorism, epidemics, decisions of public authorities, road closures, extraordinary weather conditions or similar force majeure events beyond the control of the parties, the responsibility of the parties shall be assessed in accordance with general principles of law.

ARTICLE 31 – AMENDMENTS TO THE AGREEMENT

Specific amendments or additional terms to this Agreement may be agreed in writing or through verifiable electronic communications between the parties.

The Vehicle, price, mileage, deposit, comprehensive insurance deductible and delivery conditions specified in the Vehicle Delivery Form constitute specific supplementary terms to these General Conditions.

In the event of a conflict between a specific provision and a general provision, the specific provision expressly agreed between the parties shall prevail, provided that it is not contrary to law.

ARTICLE 32 – SEVERABILITY

If any provision of this Agreement becomes legally invalid or unenforceable, this shall not affect the validity of the remaining provisions.

ARTICLE 33 – DISPUTES

In the event of any dispute arising from this Agreement, the parties shall first seek an amicable resolution.

Mandatory provisions concerning consumer transactions and other statutory jurisdiction rules are reserved.

To the extent permitted by law, the Courts and Enforcement Offices of Fethiye shall have jurisdiction.

ARTICLE 34 – FINAL PROVISIONS

The Renter acknowledges and declares that they:

have read this Agreement,
understand the terms of the Agreement,
have been informed about the Vehicle delivery conditions,
have been informed of the rental fee, deposit, mileage limit and, where applicable, the comprehensive insurance deductible,
have inspected the condition of the Vehicle at delivery.

These General Conditions, together with the Vehicle Delivery and Return Form and any supplementary documents, constitute the entire vehicle rental agreement between the parties.

RENTER

Full Name: ............................................................

National ID / Passport No.: ..........................................

Telephone: ....................................................................

Date: .........................................................................

Signature: ....................................................................

LESSOR

TURUNÇ YAPI İNŞAAT MİMARLIK MÜHENDİSLİK TURİZM OTOMOTİV SAN. ve TİC. LTD. ŞTİ.

Authorised Representative: ....................................................

Date: .........................................................................

Stamp / Signature: ............................................................